100% Satisfaction Guarantee

At Territorial our products are backed by our full guarantee. We want you, our customers, to be 100% satisfied with the seeds, plants and supplies that you purchase from us. If anything you buy from Territorial proves to be unsatisfactory, we will either replace the item if available, or refund the purchase price (for up to 1 year from purchase), whichever you prefer.

Return Process

To initiate a return, please follow these steps:

Contact our customer support at via our online contact form, livechat, or call at 800-626-0866. We are available Monday-Friday, 8:00AM-5:00PM PST.

To help expediate your return or refund, please be sure to have your order number, the reason for the return, and any relevant information that will help us help you.

Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

If we’d like the item(s) back, we ask that you pack the item(s) securely and ship the item(s) back to us using a trackable shipping method. 

Inspection and Refund

If we requested the item(s) be sent back, once we receive the returned item(s),  our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved, we will process the refund. Please note:

• Refunds will be issued using the original payment method.
• In some cases, shipping and handling charges are non-refundable.
• Depending on your payment method and financial institution, it may take several business days for the refund to reflect in your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund.

Exclusions

• Gift Cards
• Drop Ship Items

Questions

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our friendly customer support team via our online contact form, livechat, or at at call at 800-626-0866. We are available Monday-Friday, 8:00AM-5:00PM PST.

We appreciate your trust in Territorial and we're committed to making your shopping experience and garden a success.

Limitation of Remedy

The liability of Territorial Seed Company for any loss or damage arising out of the purchase or use of its seeds or other products including loss or damage resulting from negligence or strict liability in tort, shall be limited to replacement of the item, or the return of the purchase price. As is customary in the seed trade, in no case shall Territorial be liable for more than the purchase price of the seed or product. Territorial has based the prices of its seed and products on this limited warranty and liability and these prices would be much higher if further liability coverage was required. By ordering such seeds and products, the purchaser acknowledges this limited warranty. Our seeds and products are guaranteed for an entire year from the date of purchase.

Territorial Seed Company
PO Box 158 | Cottage Grove, OR 97424
Phone Orders: 800-626-0866
Fax Orders: 888-657-3131
Gardening Questions: 541-942-9547
Hours: Mon-Fri, 8:00AM-5:00PM PST