A message from Territorial President, Tom Johns, November 2020As we move out of the 2020 season, we wanted to let our customers know that we are continuing to keep up with our increased demand, and fulfill orders as they come in. We have learned from the challenges we saw in 2020 and are keeping them in mind as we prepare for the 2021 season.
Our goal remains unchanged as we want to meet the gardening needs of as many patrons as possible without falling behind in shipping. I would like to ask for your help during this time to accomplish this, not only for you, but also for your fellow gardeners. By placing your order and your trust in us during this time, you acknowledge that you have read this notice and agree in principle with these expectations.
PLEASE UNDERSTAND THE FOLLOWING BEFORE YOU ORDER:
- As we move into 2021, it’s unknown to us what the order volume will be. If we find ourselves getting uncomfortably behind in shipping, we may need to cease taking new orders for short periods to focus solely on shipping existing orders. We will not accept new orders unless we know we can fulfill them.
- Please know our inventories are good and growing each day to meet the anticipated high demand. If an item becomes unavailable after you’ve placed your order, we will do our best to substitute it with an item of equal or greater value. If a replacement is unavailable, we will issue a refund.
- Orders are generally processed in the order in which they are received. Our Shipping Expectation going into this season is a 7-10 day turnaround again so we can keep our prices and costs as low as possible. If we have somehow exceeded that and your order still hasn’t shipped, please let us know and we’ll work quickly to resolve the issue.
- When your order is submitted, it’s instantly flowing into our order fulfillment system and it cannot be changed—even under normal circumstances. Once your order is placed, we will not be able to edit it. If you find that you need additional items, please place another order.
We will continue to provide our staff with a safe workplace and evolve to be as fast, streamlined, and efficient as possible, while maintaining Social Distancing and State Regulated guidelines. I hope this announcement will help you understand Territorial’s current state and what to expect from us before you entrust us with your next seed order.